UX Case Study: Sendwave

Overview

Sendwave is a mobile app that enables users to send money internationally. I use the app regularly to send money to family and friends. Through repeated use, I identified a recurring friction point in the experience: resending money to an existing recipient.

Problem*

Resending money feels unnecessarily time-consuming. Users must re-enter transaction details or navigate through multiple steps to access the resend option, creating friction and frustration—particularly for frequent or habitual transactions.

Problem Statement

Sendwave lacks a fast, intuitive way to resend money to an existing recipient.

*This case study reflects the state of the product as of February 14, 2026.

Screen recording

Goal

Design a solution that allows users to quickly resend money with minimal steps, reduced cognitive load, and clear feedback—without re-entering information or navigating multiple screens.

Solution

Introduced a clearly visible “Resend” action adjacent to existing recipients to support repeat behavior and reduce friction, enabling users to initiate transactions instantly and improving overall efficiency.
Designed and implemented subtle micro-animations that enhanced user delight while delivering functional value through real-time visual feedback and clear transaction status updates, reducing user uncertainty.
Developed an intuitive post-transaction action menu to encourage continued engagement.

Before / After (Visual Framing)

Before

3–4 steps to resend money
Higher cognitive load
Slower repeat transactions

After

2 steps to resend
Clear visual continuity
Faster, more confident transactions

Micro-animation that provides visual feedback while the transaction is processing.

After Effects Prototype

Micro-animation that delivers visual feedback confirming successful transaction completion.